Return And Refund
At Udi Mart, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, we're here to help. Please review our return and exchange policy outlined below:
Returns
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Eligibility:
- We accept returns within 12 days from the date of purchase.
- Items must be unworn, unwashed, and in their original condition with all tags attached.
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error will not be eligible for return.
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Initiating a Return:
- To initiate a return, please contact our customer service team with your order details.
- Our team will provide you with a return authorization and instructions on how to proceed.
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Return Shipping:
- Customers are responsible for return shipping costs.
- We recommend using a trackable shipping service and purchasing shipping insurance as we cannot guarantee that we will receive your returned item.
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Refunds:
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your bank or credit card issuer's policies.
Contact Us
If you have any questions regarding our return and exchange policy, please don't hesitate to contact our customer service team. We're here to assist you in any way we can to ensure your shopping experience with Udi Mart is enjoyable and hassle-free.
Thank you for choosing Udi Mart for your fashion needs!